Billing Terms and Conditions

Accepted Payment Methods

Chicenza currently accepts PayPal as the sole method of payment at checkout. Customers must have a valid PayPal account to complete a purchase. We do not accept direct credit card transactions or alternative digital wallets at this time.

Currency for Transactions

All product prices, charges, and billing statements on our website are processed in Malaysian Ringgit (MYR). Regardless of your location, all transactions will be charged in MYR, and currency conversion rates may apply depending on your bank or payment provider.

Secure Payment

Your payment security is our top priority. All transactions conducted on our website are protected by Secure Socket Layer (SSL) encryption technology to ensure the safety and confidentiality of your payment information. Chicenza does not store any payment details on our servers.

Shipping Policy Overview

Chicenza offers free shipping on all orders within Malaysia. Orders are processed within 1 to 5 business days and delivered within 7 to 9 business days, depending on location. Deliveries are made Monday through Saturday. For full details, please visit our complete Shipping Policy.

Return & Refund Policy Overview

We accept returns and exchanges for eligible products within 30 days of delivery. Returned items must be in new and unused condition, and Chicenza covers the return shipping cost. Refunds are processed within 10 business days of receipt. You can review our full Return & Refund Policy for more information.

Privacy Policy Overview

Chicenza is committed to protecting your personal information. We collect and use data strictly in accordance with our Privacy Policy and ensure all information is stored securely and handled in compliance with applicable Malaysian data protection laws. For details, please refer to our Privacy Policy.

Google Merchant Center Compliance

Chicenza complies fully with Google Merchant Center policies. We provide accurate billing information, transparent checkout processes, and honest representation of product availability, pricing, and service terms. Our store maintains the highest standards to ensure all customer transactions are legitimate, secure, and compliant.

Need Help?

If you have any questions about your order, billing, or our policies, feel free to contact us. Our support team is ready to assist you during business hours.

Store Name: Chicenza

Email: info@chicenza.com

Address: A-02-01, No.315, Jln Tun Razak, Pudu, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00 AM – 05:00 PM (GMT+8)